Just select Valsto as your payment method or click the Valsto Payment button during checkout at online merchants. All Valsto merchants offer different discounts that vary from 5 to 45 percent and can change at any time. All discounts are applied at checkout.
Valsto members receive vGift payments from merchants when they launch their advertising campaigns. At that time you will receive a mobile notification which will ask you if you want to get paid for your time and attention watching an Ad and visiting the merchant.
When you receive a vGift payment notification you can:
Valsto advertising campaigns can last hours or days depending on how fast members claim their vGift payments. If you haven't claimed your vGift payment by the time the campaign ends, you won't be able to claim the payment afterward.
Member accounts are recommended for individuals who want to pay less when they shop online, or wish to get paid for their time and attention watching Ads and visiting merchants. Members can also send or receive personal payments for shared expenses such as splitting of bills or rental charges.
Merchant accounts are recommended for merchants who operate under a company/group name. It allows merchants to connect with customers in real time, promote products at low cost, convert more sales without hurting their profit margins and receive payment transactions that are guaranteed against fraud-based chargebacks.
You can link up to 5 bank accounts to your Valsto account to send money or pay for things. Here's how to link a bank account to your Valsto account:
If you've forgotten your Valsto password but you remember your email address, follow these steps to regain access to your account:
Here's how you can view or edit your personal info:
You can update the name on your account if it's misspelled or if you've legally changed your name. However, you should not change the name on your account to another person's name.
Member accounts are recommended for individuals who want to pay less when they shop online, or wish to get paid for their time and attention watching Ads and visiting merchants. Members can also send or receive personal payments for shared expenses such as splitting of bills or rental charges.
Merchant accounts are recommended for merchants who operate under a company/group name. It allows merchants to connect with customers in real time, promote products at low cost, convert more sales without hurting their profit margins and receive payment transactions that are guaranteed against fraud-based chargebacks.
Opening an account:
Valsto does not charge a fee to open a Valsto account.
Sending money - Personal payments:
There are no fees within the U.S. to send money to individuals when you use your Valsto balance or bank account.
Receiving money - Personal payments:
It's free to receive money from individuals in the U.S. when they send the money from the Valsto website using their Valsto balance or their bank account.
Goods and services - Purchase payments:
There's no fee to use Valsto to purchase goods or services.
Withdrawing money:
You can withdraw money from your Valsto account to your bank account at no cost.
Certifying bank account:
There is a $2.75 USD fee for certifying each bank account that you link to your Valsto account.
Certifying credit card:
There is a $3.75 USD fee for certifying each credit card that you link to your Valsto account.
Opening an account:
Valsto does not charge a fee to open a Valsto account.
Selling with Valsto:
If you receive money for goods or services, the fee for each sale is 2.75% plus $0.25 USD.
Withdrawing money:
You can withdraw money from your Valsto account to your bank account at no cost.
Sending money - Personal payments:
There are no fees within the U.S. to send money to someone when you use your Valsto balance or bank account.
Receiving money - Personal payments:
It's free to receive money from someone in the U.S. when they send the money from the Valsto website using their Valsto balance or their bank account.
Sending vAds payments:
There is a $0.10 USD fee for each payment accepted by our members when you run your advertising campaigns.
Verifying bank account:
There is a $2.75 USD fee for verifying each bank account that you link to your Valsto account.
With Valsto you can:
With Valsto you can:
Valsto is an account-based system that allows affiliates to send online payments to anyone with an email address.
If you received a payment notification from Valsto, someone may have sent a payment to you. If you don't have a Valsto account, you must create one in order to receive the payment.
Valsto is an account-based system that allows affiliates to send online Valsto's Privacy Policy describes Valsto's information collection practices, and how we use, store, disclose and protect that information. The Privacy Policy applies to the Valsto website and all related sites, applications, services and tools regardless of the device or method you use to access those platforms.
When members pay with Valsto on any website and their item doesn't arrive or is significantly not as described, they must contact the merchant to get a full refund.
The easiest way to settle this kind of problem is for members to connect with merchants and work together to solve it. All Valsto merchants have a Customer Service department to help buyers with complaints and returns. Different merchants may have different returns and complaints management policies. We strongly recommend members to contact merchants directly before contacting us for help.
In the unlikely event where members and merchants can't come to an agreement, we can help them arrive at a solution.
Members can contact us in the following cases:
Members have 180 days from the payment date to open a dispute.
Valsto does not initiate or handle chargebacks - the member's credit card issuer does. So that process follows the issuer's policies. The four common types of chargebacks are:
Valsto will help the card issuer judge the validity of a chargeback when the member claims a FBNA chargeback. On all other cases, judging the validity of a chargeback is the responsibility of the card issuer and our role is simply to collect information about the transaction and help merchants work with the card company to resolve the chargeback.
Here's a quick overview of the chargeback process:
Valsto payment protects merchants against any unauthorized purchase chargeback or bank reversal a member files in relation to a particular transaction up to $500 USD even if the merchant loses the chargeback or reversal. Only fraud-based chargebacks or reversals are guaranteed. There is no guarantee on customer-service chargebacks or bank reversals.
Fraud-based chargebacks or bank reversals are those were the member claims that:
Customer-service chargebacks or bank reversals are those were the member claims that:
Chargebacks and bank reversals are usually filed within 180 days of the transaction, but can be filed beyond this timeframe as well. Therefore, we suggest merchants retain their shipment information (including proof of shipment and online shipment tracking information) for a minimum of 180 days or longer.
If you have not received the Valsto message to confirm your email address, please check your spam or junk mail folder. You may also try adding [email protected] to your address book to see if you can find the confirmation email.
If you still don't see the email, or do not confirm your email address within 24 hours after we send the first email, then we will send a second confirmation email. If for any reason you do not confirm your email address within 8 hours after we send the second email, then we will send a third confirmation email. If for any reason you do not confirm your email address within 8 hours after we send the third email, then we will send a fourth confirmation email. Finally, if for any reason you do not confirm your email address within 8 hours after we sent the fourth email, then your account will be locked until you find one of those emails and confirm your email address.
To open a member account, you need to provide your first and last name, date of birth, sex and email address.
After you sign up for a member account, you can start receiving money right away. If you'd like to send money or pay for purchases online, simply add a payment method, like a bank account, credit or debit card. You must install the Valsto mobile application "vApp" in your mobile phone before adding a payment method to your Valsto account
Visit our merchant sign up page.
Just select Valsto as your payment method or click the Valsto Payment button during checkout at online merchants. All Valsto merchants offer different discounts that vary from 5 to 45 percent and can change at any time. All discounts are applied at checkout.
Yes, you will receive a discount on your purchases all the time every time you use Valsto to pay for them.
Most probably yes, the bigger the network, the more value affiliates derive from it. We're growing fast and want to affiliate most of the online stores that offer products and services in the US. Please feel free to contact us with the name of such store using the Ask Us a Question form.
When you pay for something, you need to select the payment method or combination of payment methods that you want to use to cover the payment. You can choose any of the payment methods linked to your account or a combination of your Valsto balance plus a bank account or a credit card.
Here's what you need to do to make a payment with your member account:
If the payment is completed, you will not be able to cancel the payment, as the recipient will already have received the money. To reverse a completed payment, please contact the recipient and request a refund.
Instant Payment Notification is a message service that notifies you about updates to your Valsto transactions. You can use it to automate administrative functions, such as fulfilling orders, tracking shipments, and providing status updates.
Instant Payment Notification is automatically included with Valsto Payment services.
Here's how to check the status of a transaction:
Here's how you can find a monthly statement of your account activity:
If you receive an error message when trying to send a payment, it could be because:
You can request a refund of a completed payment by sending the merchant an email. Ask the merchant to go to the Activity page, select your transaction and click on Issue Refund. You can request a refund up to 60 days after you pay for your item.
Here's how to find the merchant's contact information to request a refund:
If you sent the payment using a debit or credit card, bank account or Valsto balance, the refund will credit to your Valsto balance within 3-5 business days.
Here's how you can ask someone to send you money:
Yes. Recipients receive an email notification prompting them to sign up for an account.
Yes, you can receive money in your member account without having linked any funding account. However, you need to link at least one payment method to your Valsto account in order to send or withdraw money.
To get paid, someone must send a payment to your email address. We'll send you an email to let you know you have received a payment. Just log in to your account and click Activity at the top of the page to view the details of your payment.
As soon as you receive the payment, it goes into your Valsto balance. When you have a Valsto balance, you can either use those funds to send a payment or you can withdraw the funds.
You can view the status of your refund in your Activity page.
Here's how to view the latest status:
If you paid with a credit card, bank account or your Valsto balance, the money is refunded to your Valsto account. After you have received the refund, you can withdraw money from your Valsto balance to your bank account.
Valsto members receive vGift payments from merchants when they launch their advertising campaigns. At that time you will receive a mobile notification which will ask you if you want to get paid for your time and attention watching an Ad and visiting the merchant.
When you receive a vGift payment notification you can:
Valsto advertising campaigns can last hours or days depending on how fast members claim their vGift payments. If you haven't claimed your vGift payment by the time the campaign ends, you won't be able to claim the payment afterward.
Yes, you can receive, accept and reject vGift payments using a web browser. Just log in to your account and check the overview or activity page to see if you have any pending vGift payment from merchants.
Can I receive vGift payments without linking a bank account or credit card to my account?
Yes, you can receive vGift payments in your member account without having linked any funding account. However, you need to link at least one payment method to your Valsto account in order to send or withdraw money from your account.
No, vGift payment notifications are sent to your Valsto mobile application, but if you haven't install the vApp yet, you can log in to your account via a web browser and check the overview or activity page to see if you have any pending vGift payment from merchants.
No, merchants cannot contact you directly. When they launch their advertising campaigns our system selects the audience they want to reach and sends the vGift payments. If you accept the vGift, you should watch the ad and visit their website in order to get paid, however all this is done without giving merchants your info. The certification status of your member account tells us whether you are a real person or not, that's all merchants need to know about you when they run their vAds campaign.
Protecting your privacy is part of our business. We ask merchants to pay for reaching you with their messages, but without revealing your identity. So we will never share, trade, sell, deliver, reveal or market your personal information.
No. Valsto only withdraws or adds funds with your permission.
When your Valsto balance is negative, we suggest that you review your recent activity to find out why. If your account balance is negative because of insufficient funds, please resolve it by adding funds to your account as soon as possible.
It usually takes 3 to 5 business days to transfer money from a U.S. bank account to your Valsto account.
Linking your bank account or credit card to your Valsto account, is one of the steps you need to take in order to achieve 100 percent account certification status. By doing so, we can authenticate and protect your transactions within our network.
Yes, you can add the same bank account to more than one Valsto account.
You can link up to 5 bank accounts to your Valsto account to send money or pay for things. Here's how to link a bank account to your Valsto account:
You can link up to 5 credit cards (Visa or MasterCard) to your valsto account to pay for things. Here's how to link a credit or debit card to your Valsto account:
No, you must remove the expired credit card and link the new credit card.
Here's how to remove a credit or debit card:
Here's how to send money with your Valsto account:
Here's what you need to do to send or withdraw money from your member account:
For member accounts, the certification status is expressed in percentage form. The certification status meter on your account overview page shows the percentage achieved at any given time. The highest the percentage, the more protection and benefits you get. The steps you need to take in order to achieve 100 percent account certification status are as follows:
Your account certification status will decrease if you do any of the following:
The vMonitor is a browser extension that uniquely identifies the computer where it is installed and protects the member's privacy.
The vApp is the Valsto application that runs on mobile phone devices to provide the mechanisms of authentication, authorization, confidentiality, message integrity, availability, accountability and non-repudiation required by the platform.
For merchant accounts, the certification status is either "certified" or "non-certified". The steps you need to take in order to achieve the "certified" status are as follows:
Here's how to change your password:
Your Valsto account doesn't have an account number or a routing number. Your account is identified by the email address that you log in with.
Your email address is your Valsto login.
Having a secure, unique password for your Valsto account is critically important. If a scammer gets your password, they can begin to access your account. That's why it's important to have a strong, unique password for your Valsto login.
A strong password should have the following characteristics:
If you've forgotten your Valsto password but you remember your email address, follow these steps to regain access to your account:
Valsto will send push notifications to your mobile device when:
All push notifications require you to take an action. You will see these notifications in the notification bar or on the Pending Actions screen in the vApp.
Valsto will send you email notifications to keep you updated on your account activity. You will receive these emails automatically when:
Here's how you can view and select your vGift payment preferences in your account profile:
Merchant account users must have a member account before being added to a merchant account. You can use your merchant account to add users, create multiple roles and assign specific privileges so your employees can complete tasks for you.
Here's how you can add users to your merchant account:
Merchant account users must then log in to their member account, click the briefcase icon at the top of the page and then click on the merchant account they want to access.
To access all the features of a merchant account you must log in to the merchant account and add a user with administrator privileges. Administrators must then log in to their member account, click the briefcase icon at the top of the page and then click on the merchant account they want to access.
Merchant account users must have a Valsto member account before being added to a merchant account.
Here's how you can view or edit your personal info:
You can update the name on your account if it's misspelled or if you've legally changed your name. However, you should not change the name on your account to another person's name.
Yes, for processing Valsto payments properly and without interruptions you must keep all your shipping addresses updated. You can add multiple shipping addresses to your member account. Here's how you can view, add, edit or delete your shipping addresses:
We will automatically validate your shipping address, and may suggest a different variation of the address.
Yes, for processing Valsto payments properly and without interruptions you must keep your phone number updated. You can add multiple phone numbers to your member account. Here's how you can view, add, edit or delete your phone numbers:
Here's how to complete the confirmation process on your mobile device:
Here's how to complete the confirmation process on your mobile device:
Please ask your question below. One of our customer service members will get back to you soon.
